Privacy Policy
Last updated: October 13, 2026
This policy explains what information HubDucks ("we", "us") collects, how we use it, and the choices you have. It covers this website (hubducks.com) and our RoofReel service, which makes and runs video ads on Facebook and Instagram for roofing businesses ("clients").
Information we collect
When you visit this website
This website uses no cookies, no analytics and no advertising trackers. Our hosting provider (Cloudflare) may process basic technical information, such as your IP address and browser type, to deliver and secure the site.
When you contact us
If you email us, we receive your email address, your name if you include it, and whatever you write.
When a business becomes a client
We collect the business details a client gives us to create and run their ads: business name, contact details, service area, logo, photos, offers and the customer reviews they choose to share. With the client's permission, we also access their Facebook Page and Meta ad account.
When people respond to our clients' ads
When someone responds to an ad we run for a client, for example by submitting a Meta lead form, Meta collects that information. Lead information (such as name, phone number, email, address and answers to the form's questions) belongs to the client whose ad it was. We may receive it through Meta's tools only to deliver it to that client and to report on how the ads performed. We also receive ad performance data from Meta, such as spend, impressions, clicks, calls and leads.
How we use information
- To create, run, measure and improve our clients' ads.
- To deliver leads to the client whose ad generated them.
- To send clients reports, invoices and service messages.
- To reply to people who contact us.
- To keep our systems secure and to meet legal obligations.
How we share information
We do not sell personal information. We share information only:
- with the client a lead or report belongs to;
- with service providers that help us operate, such as Meta (advertising), Google (email), Cloudflare (hosting), Supabase (database), GitHub (software tools) and Stripe (payments), each under its own terms and only as needed to provide our service;
- when required by law, or to protect our rights, our clients or the public.
Data from Meta
We use data from Meta's platforms (Facebook and Instagram) only to provide our services to the business that authorized us, and in line with Meta's Platform Terms. We do not sell it, and we do not use it to build profiles of individuals or for any other purpose.
How long we keep information
We keep information only as long as we need it to provide our service, keep records required by law, or resolve disputes. When we no longer need it, we delete it.
Your choices and how to delete your data
You can ask us to access, correct or delete personal information we hold about you. Email hello@hubducks.com with the subject "Delete my data" and tell us the email address or phone number involved. We will confirm and complete your request within 30 days. If your information came from a client's ad, we will also let you know which business received it, so you can contact them directly.
Security
Our systems are access-restricted and use encrypted connections. No method of storage or transmission is perfectly secure, but we work to protect the information we hold.
Children
Our services are for businesses and are not directed to children under 13. We do not knowingly collect their information.
Changes to this policy
If we change this policy, we will update the date at the top of this page.
Contact
HubDucks, Tennessee, USA · hello@hubducks.com